How to manually close the batch?
- If you do not have Auto Batch Close set up, you can close it manually by following the below steps.
- Click the Navigation tab.
- Hit the Batch button.
- Now click Close Batch on the Batch screen.
- On a successful batch close completion, the receipt will be generated from the FLO Lite terminal stating all the transactions have been processed including tips, refund, void, etc. See the screenshot above, this is how the batch close settlement report will be generated from the FLO Lite terminal.
What if the FLO Lite terminal is closed or offline at the batch close time?
Since our terminals connect to the cloud to close the batch at the scheduled batch close time, if the device is closed or offline during that time, there might be an instance of the missed batch close. In that case, if the difference between the “batch close time” and the “last batch close time” exceeds 24 hours, a notification bar will appear on the reader stating “Batch is not closed”.
For example, if the batch close time is 5 am and the last successful batch close time happened 24 hours ago, you will receive a notification bar on the top stating “Batch is not closed”. Check out the steps below to learn how you can close the batch manually on missed batch close events.
- Make sure your FLO Lite device is online and connected to the internet.
- Log in to your terminal with the Username and Password.
- As soon as you log in to your terminal, the notification bar will appear on the top stating “Batch is not closed”.
- Tap this notification bar to close the batch manually.
- A pop-up will appear stating – “Batch is not closed. Do you want to close the batch now?”.
- Tap Yes to close the batch manually. In case you click No or close the pop-up accidentally by clicking X, the same notification bar will reappear after 24 hours.
- On a successful batch close completion, the receipt will be generated from the FLO Lite terminal stating all the transactions have been processed including tips, refund, void, etc. See the screenshot above, this is how the batch close settlement report will be generated from the FLO Lite terminal.